Hitpoint understands that it is critical to keep your systems up and running smoothly. The Hitpoint Support Centers are staffed with available technicians during the hours noted below, and can be reached for off-hour emergencies at any time.
Business Hours
Business Hours:Monday – Friday 9:00 AM – 5:30 PM (Beijing Time)
Chinese and English language support is available
The above business hours are exclusive of nationally observed holidays
Support can be contacted during work week hours at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web
Support cases can be created online at our online customer service portal.If you have an urgent issue on the weekend, please call Hitpoint Support at:<800-820-5485>
Mailing Address
Hitpoint Solution Co., Ltd.
Unit 1614-1618 Taiping Life Tower 1399 Minsheng Road Pudong New Area
Shanghai
P. R. China
200135
