1
Q:Error Message “Check failed. Please check the log file” in Subject Mapping?
A:Go to the path suggested by the software and add a subject mapping according to the subject information in the file.
2
Q:Error Message "Currency does not exist in HPFS " in Import Implementation?
A:Open System Configuration go to “Company Setup” and add currency in “Currency Setup”
3
Q:Error message “There are no fiscal year definde in HPFS.” in Import Implementation?
A:Open System Configuration, go to “Compangy Setup” and add the financial year in "Financial Setup"
4
Q:Implement importing, an error message about JAVA language
A:Troubleshooting 1: Replace all the spaces in the import file
Troubleshooting 2: Make sure ignoreFirst __Row(s) is checked.
Troubleshooting 3: Cancel the tools used in EXCEL, such as Freeze Panes, Autofilter etc.
Troubleshooting 4: Build a new EXCEL, Copy the original data files and Paste Special for Values
Troubleshooting 5: Check whether the import and file type are correct
Troubleshooting 6: Use the function “round” for Precision errors
Troubleshooting 7: Select function “left” to manage ERP EntryNo and ERP subject
5
Q:Error message “Generating successful, but some records does not pass the validation. Please check the log file” in generating voucher?
A:Go to the suggested path, find the logging file and the voucher, according to its number. Check whether the loan balance of the voucher is correct according to original import file
6
Q:Generating voucher, an error message “No Voucher Generate. Please check the log file.”?
A:The data import has failed, try to re-import the Transaction data.
7
Q:During posting, an error message “if time of posting is too long, it will appear can not open connection”
A:Software client and server connection has broken, re-login to continue posting.
8
Q:A red mark indicating an error in the exchange rate field, unable to click on Save after making an entry?
A:Open System Configuration - Compangy Setup - currency settings and add Exchange Rate
9
Q:unable to click on Save after making an entry in Adjusting entries or The fiscal year and Fiscal Periods?
A:Make sure that The fiscal year and Accounting periods exist or are open
10
Q:In the Sub Ledger, when selecting foreign currency, why the amount of RMB does not match the amount of the subject in the Account Balance?
A:There are amounts of both RMB and foreign currency of this subject.
11
Q:One of the vouchers in Reports is unbalanced?
A:Troubleshooting 1: The accounting subject of this voucher is not maintained.
Troubleshooting 2: Some fields in the voucher need to be maintained in other place In the system, for example: customer information needs to be maintained in Analysis Code Setup.
12
Q:When viewing the Balance Sheet and Income Statement after posting, the number of current profits appears empty?
A:Confirm data is posted.
13
Q:Error message regarding JAVA language when annual cleaning?
A:Troubleshooting 1: Check whether Chinese accounting subjects are maintained including subject code, subject type, subject rank, account C/D type, subject description
Troubleshooting 2: Check whether the value in local_account which is null in hpfs_balance.Delete the record which contains a null
Troubleshooting 3: Check whether any Chinese subject exists which is not maintained in the foregrounding of PRC-COA Maintenance
Troubleshooting 4: Check that the year selected is correct or the system time is changed
14
Q:Error message regarding JAVA language when adding new user groups?
A:Change the length to 100 of the function_name in hpfs_auth.
15
Q:Why is the software not able to generate CR Report?
A:Troubleshooting 1: Some files of the software are deleted illegally
Troubleshooting 2: Report plug needs to be reinstall
16
Q:The software cannot connect to the server due to a failure in the DB password?
A:SQL 2005 password must be lengthened with the mixture of both letters and numbers
17
Q:When importing data, there is no progress indicator but a message box stating successful?
A:Troubleshooting 1: The software is damaged,re- install program.
Troubleshooting 2: Replace the empty value with a Space in the imported EXCEL file
18
Q:Error message regarding JAVA language in the process of generating vouchers?
A:The field "Refrence" in DB is over range, it needs to be changed into text type.
19
Q:How to edit wrong mapping relationship?
A:Adjust entries voucher, change original remaining sum in Chinese subject to a new subject, then delete the wrong mapping relationship and establish a new one
20
Q:Error message “Account Mapping [ERP All Account = *, Local Account = *] has already exist” when importing subject mapping?
A:Troubleshooting 1: Check whether the system already contains a mapping relationship
Troubleshooting 2: Make sure the subject of the imported file is not duplicated.
