Hitpoint is able to provide customers with a full range of technical support, covering all aspects of customer needs, fast response, contact convenience, technical expertise and service quality. Moreover, Hitpoint can provide customized technical support to address the actual needs of customers.
1、Software upgrades
In addition to providing a new version of the upgrade, it also provides customers with all aspects of support. Maintenance procedures include: repairing paralysis systems, solving and repairing the operating system.
2、Telephone / Email Support
Unlimited use of the service is available during the contract period. Our professional technical support staff will assist in the most convenient and efficient way with regard to any software problems and its use.
3、Online Support (QQ, MSN, Webex)
Unlimited use of the service is available during the contract period. Hitpoint’s technical support staff will answer the first time online customers on the use of the product and help with any problems.
4、Onsite Services
If the customer still experiences problems with the product’s maintenance after the above support services have been carried out, Hitpoint’s team will come to you to solve these problems. Under normal circumstances, we will provide on-site services within one working day to meet customer needs.
5、Users Login
You can through the user login to find more solutions, success cases and any content that might be helpful to you.